Questions about your account
If you're having trouble logging in, it helps to provide your registered email address, any error message, and details of your device and browser. You can reset a forgotten password using your registered email address.
Never send passwords or card security codes by email or live chat. We may ask you to submit documents separately for account verification.
Payments and games
For a missing deposit or pending withdrawal, please provide the payment method, amount and time of the transaction. A payment receipt can help us locate it.
For an interrupted game round, provide the game name, time and any error message. For sports bets, you will also need the bet ID. For bonus enquiries, provide the promotion name and the associated deposit.
Complaints
Complaints are first handled by our support team. If the issue remains unresolved, you can send a written complaint to [email protected].
Send your message from your registered email address and include your username, full name, a description of the issue and any relevant dates and times. Use “COMPLAINT” and the reason for your complaint in the subject line.
We normally respond within ten days of receiving a complaint. Complex cases may take longer to resolve.
Time-outs and self-exclusion
You can request a time-out or self-exclusion at [email protected]. Further information and independent support services are available under Responsible Gambling.